Monthly Archives: August 2016

Why do many companies treat their contract customers poorly?

Posted on August 16, 2016 by Steve Kozel

Scenario: Your customer is under contract; the need to wow them still applies, but many vendors don’t act like it.  Vendors tend to use that “wow” energy to woo new customers. Maybe they’ll keep that energy through a honeymoon period, … Continue reading →

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The Teflon Employee

Posted on August 3, 2016 by Steve Kozel

You can’t quite put a finger on why you don’t like these folks. They are just affable enough to get along with everyone, but nothing sticks. Nothing extraordinarily good or bad is generated by the Teflon employee. These are folks … Continue reading →

Posted in Business - Best Practices, HR Issues, Operational Excellence, Service Excellence | Leave a comment