Monthly Archives: January 2017

Baked goods vs. no good

Posted on January 14, 2017 by Steve Kozel

I recently had two service experiences on polar opposites of the spectrum. I have been using a local physical therapy company (Lafayette Physical Therapy) for a post-op recovery regimen.Within a week of my first visit, I received a thank you … Continue reading →

Posted in Business - Best Practices, Operational Excellence, Service Excellence | Comments Off on Baked goods vs. no good