A Touchpoint is the interface of a product, a service or a brand with customers, employees and other stakeholders – before, during and after a transaction.
It is about reputation, viability and profitability.
Touchpoint90 is a small firm in the Bay Area that offers highly personal contract consulting for driving small businesses profitability. Our goal is to bring significant change in 90 days or less. Our purpose is to improve touchpoints and subsequently profits by solving specific business health problems. We are fixers. We work in the following areas for small businesses:
• Core Values and Vision creation
• Profitability Enhancement
• Operations Excellence
• Technology for process automation and mobility
• Change Management
• Customer Experience
• C level Coaching
If we can’t provide tangible value, we won’t engage.