Category Archives: HR Issues

The Teflon Employee

You can’t quite put a finger on why you don’t like these folks. They are just affable enough to get along with everyone, but nothing sticks. Nothing extraordinarily good or bad is generated by the Teflon employee. These are folks … Continue reading

Posted in Business - Best Practices, HR Issues, Operational Excellence, Service Excellence | Leave a comment

What small businesses can learn (not to do) from Amazon.

I am a huge Amazon fan, like so many others. The customer experience is exceptional. They do everything right .. almost. Two recent stories expose “what not to do” lessons for any business. 1. Don’t piss on your own vendors … Continue reading

Posted in Business - Best Practices, HR Issues, Operational Excellence | Leave a comment

Flexibility to work days from home … is it right or wrong for effective business?

Yahoo’s decision to have all workers report in and work all days at the office has been received as a lightning rod on the subject as a whole. I thought Yahoo’s response was right on. It is what is needed … Continue reading

Posted in HR Issues, Operational Excellence | Leave a comment

Small Business Hiring Advantage

Small business may have an advantage in hiring qualified candidates over their larger brethren because they are more likely to use humans to initially screen candidates. Applicant Tracking System (ATS) software are a necessary evil as they bring scale to … Continue reading

Posted in HR Issues | Leave a comment